Introduction
Budget for a transatlantic trip – If you’re looking for a friendly option, the airline might be your golden ticket. Founded in Iceland, this relatively new and inexpensive airline quickly created its name by combining affordable, efficient air travel with Europe and North America. This comprehensive guide covers everything you need to know about Play Air, from booking processes and luggage policies to actual passenger reviews and what distinguishes other budget airlines.
Why Choose PLAY Airlines?
PLAY Airlines has positioned itself as an ideal choice for travelers seeking:
- Affordable transatlantic flights
- Modern fleet with fuel-efficient aircraft
- Strategic layovers in Iceland for tourism opportunities
With ticket prices often undercutting those of legacy carriers, PLAY Airlines offers an accessible way to travel between North America and Europe without breaking the bank.
Company Background and History
Play Airlines was founded in 2019 and opened in 2021. The airline, headquartered in Reykjavík, Iceland, was launched after the collapse of the former WOW Aviation manager. Your mission was simple. We offer an easy, safe, and affordable airline that connects Europe and the US via Iceland.
Notable milestones include:
- First flight in June 2021 to London Stansted
- Expansion to U.S. destinations in 2022
- Growing fleet of Airbus A320neo and A321neo aircraft
PLAY Airlines Route Network
PLAY Airlines uses Keflavík International Airport (KEF) in Iceland as its central hub, leveraging its geographic position to offer efficient east-west connections.
North American Destinations:
- New York (Stewart International)
- Washington D.C. (Dulles)
- Boston
- Toronto
European Destinations:
- London
- Berlin
- Paris
- Dublin
- Amsterdam
- Copenhagen
This network allows for Iceland stopovers and strategic connections between major cities.
Fleet and Aircraft Information
PLAY Airlines operates a fleet exclusively composed of Airbus A320neo and A321neo aircraft. These models are known for:
- Fuel efficiency, reducing both costs and emissions
- Lower noise footprints
- Modern avionics and interiors
As of 2025, PLAY operates a fleet of over 10 aircraft with plans for future expansion. The average aircraft age is under 3 years, aligning with their focus on operational efficiency and environmental consciousness.
Booking with PLAY Airlines
Booking a flight with PLAY Airlines is a simple process via their website:
- Official website (flyplay.com)
- Mobile app
- Authorized travel agencies
Fare Categories:
- Basic: Lowest price, no checked baggage
- Value: Includes carry-on and one checked bag
- Flex: Flexible cancellation, baggage, and seat selection
PLAY operates on an à la carte model, where you can customize your flight experience with add-ons like meals, extra legroom, and priority boarding.
Cabin Classes and In-Flight Experience
PLAY Airlines follows a single-class economy layout. Here’s what to expect:
- Seat pitch: Around 29–31 inches
- USB power ports
- Food & drinks: Not included in the ticket, available for purchase
- Entertainment: No seatback screens or Wi-Fi
While basic, the in-flight experience is clean, efficient, and targeted toward budget-conscious travelers.
Baggage Policy and Fees
PLAY Airlines keeps prices low by unbundling services, and that includes baggage.
Carry-On:
- 1 personal item: Free (up to 10kg)
- Carry-on bag: Extra fee unless included in fare
Checked Bags:
- Fees vary by route and fare type
- Pre-purchase online to save costs
Other:
- Oversized baggage and sports equipment incur additional fees
Tip: Use a compact, lightweight bag and prepay for luggage to avoid airport upcharges.
Check-in Process
PLAY offers multiple check-in options for traveler convenience:
Online & Mobile Check-in:
- Opens 24 hours before departure
- Closes 1 hour before departure
- Boarding pass via mobile or email
Airport Check-in:
- Available for those with baggage or requiring assistance
- Check-in counters close 1 hour before the flight
Arriving early at Keflavík or partner airports is recommended, especially during peak seasons.
Safety and Maintenance
PLAY Airlines adheres strictly to European Union Aviation Safety Agency (EASA) standards and Icelandic Transport Authority regulations.
- Aircraft are maintained by certified third-party providers
- Safety audits and inspections are regularly conducted
- Fleet consists of new-generation aircraft, reducing mechanical risk
Safety remains a top priority despite the airline’s low-cost model.
Reviews and Passenger Experiences
Passenger Ratings:
- Google Reviews: ~4.1/5
- Trustpilot: ~3.8/5
- Skytrax: Yet to be ranked
Common Praise:
- Low prices
- Clean cabins
- Punctual departures
Common Complaints:
- Limited in-flight amenities
- High baggage fees if not prepaid
- Minimal customer service availability
Overall, PLAY delivers on value, especially for travelers who plan and understand the budget model.
How PLAY Airlines Compares to Competitors
| Airline | Price Range | Free Amenities | Hub Location | Avg Fleet Age |
| PLAY Airlines | Low | None | Reykjavík | ~3 years |
| Icelandair | Moderate | Beverages | Reykjavík | ~7 years |
| Ryanair | Low | None | Various (EU) | ~6 years |
| Norse Atlantic | Low | Meals in the fare | Oslo | ~2.5 years |
PLAY stands out for transatlantic budget flights with Icelandic layovers, whereas others focus more on intra-European or point-to-point routes.
Tips for Flying with PLAY Airlines
- Book early for the best fares
- Bundle your baggage and seat selection to save
- Download entertainment before your flight
- Bring snacks if you don’t want to pay for onboard food
- Use Keflavík layovers to explore Iceland for a day or two
Environmental Impact and Sustainability
PLAY Airlines strives to balance affordability with environmental responsibility:
- Operates fuel-efficient Airbus aircraft
- Newer planes = fewer emissions
- Exploring carbon offset programs
- Plans for sustainable aviation fuel (SAF) adoption in the future
Their small, modern fleet ensures they remain one of the more eco-conscious budget airlines.
Future Plans and Expansion
PLAY Airlines has ambitions to expand its footprint by:
- Adding new U.S. and Canadian destinations
- Expanding to Asia and Central Europe by 2026
- Growing its fleet to 20+ aircraft
- Introducing loyalty programs and digital upgrades
Its vision is to become the premier low-cost transatlantic airline, leveraging Iceland’s strategic location.
Final Thoughts
Play Airlines offers an attractive alternative to traditional airlines for travelers on a budget who want to cross the Atlantic. The compromise comes with fewer amenities, but it offers impressive value, especially for those who plan well.
Whether you fly from New York to Paris, Toronto, or Berlin, Play Airlines offers an inexpensive, safe, and efficient travel experience focusing on the unique charm of Iceland.
FAQs
Is PLAY Airlines safe?
Yes. It meets all EASA and EU aviation safety standards.
Is food free on PLAY Airlines?
No, food and drinks are available for purchase.
What are PLAY’s baggage fees?
Fees depend on the route and fare class. Prepay to save.
Does PLAY fly direct to the U.S.?
Yes, to cities like New York, Boston, and Washington, D.C.
How do I contact PLAY Airlines customer service?
Via their official website, chat, email, or social media platforms.
